Customer Service

    De Janeiro has been providing the best fashion values to the New York working woman for over 40 years. Our goal is to provide our customers with the fashion they want at prices they can afford. With multiple locations in the Wall Street and Midtown areas of NYC, we offer the convenience of shopping early in the morning, during lunchtime or in the evening on the way home from work.

    It is our pleasure to serve you and we would like to inform you of our store policies:


    In order that we process your return or exchange properly, you must have the original store receipt and all price tags must be attached to the garments at the time of the return or exchange.

    You may return your purchase of regular merchandise (no red tags) within seven (7) days of your purchase for a full refund. After 7 days you may exchange the item or return the item for a store credit at the current store price.

    Merchandise purchased on sale (red tags) can only be exchanged or returned for a store credit within seven (7) days. After seven (7) days the item may be exchanged or returned for a store credit at the current store price. There are no cash or credit card refunds on purchases of sale (red tag) merchandise.

    Worn items cannot be returned or exchanged. Shoes must be returned in their original box. Underwear sales are final.


    We do have layaways for your convenience. There is a $3 fee for placing items on layaway. In addition the merchandise must total at least $20.00 and the deposit must be at least 20%. Items placed on layaway cannot be on sale (red tags). Layaway sales are final. Items placed on layaway cannot be returned or exchanged. Layaways must be paid in full within 2 weeks. Layaways picked up after two weeks will incur an additional $5 service charge. Layaways not claimed after 3 weeks will be returned to stock and the entire deposit will be forfeited as a service charge.

    If at any time you have an issue that cannot be resolved at the store please send us an email and we will do whatever we can to resolve the problem. 

    Address of our corporate office-

    De Janeiro Stores
    250 West 40th Street
    New York, NY 10018
    212-346-9048 (fax)